"It took us a bit to switch to using a different load balancing topology, but we were able to do so to restore service before Traffic Director issues were resolved. Both Spotify web and the app can go down and stop working at times and when this happens, this is the page you can use to report your problems and check a live status update. Engineering took measures to remediate by moving to alternate proxy configuration that did not use traffic director. "In its malfunction, it caused our internal load balancing layer to not have a valid configuration, which caused a loss of availability of the API. "Engineering has root-caused this issue to a Google Cloud component called 'Traffic Director' which is responsible for configuring our load balancing layer," the chat, voice and video-communications service explained. This was because of the same issue suffered by Spotify. Were the Spotify and Discord outages connected?ĭiscord also experienced some technical difficulties on Tuesday night. Fortunately, it seems that the service is now functional again or is at least back online for most subscribers. The outage could be due to the influx of curious users looking for Kanye West’s Donda album. "You've been logged out, log back in to start listening," was another message that appeared, even when users entered the correct login details. Many Spotify users took to Twitter and other social platforms with reports that the music streaming service isn’t working or loading for them. "We're all mixed up, refresh this page or try again later," was one of the error messages seen on Spotify on Tuesday night. During the technical issues, users were faced with a variety of error messages from Spotify.
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